Experience
CX/UX Lead Designer
Keybank / XUP Payment – Denver, Colorado
9/2022 -9/2023
Led a team of four in the design innovation for the $171 billion commercial payment onboarding application.
- Facilitated workshops with leadership to define the ‘north star’ for the company and our products.
- Collaborated with stakeholders on product strategy, UX, and design, securing buy-in from leadership to implement over 75% of suggested features.
- Established the new design team’s work process, communication and 1st design system.
- Conducted compelling presentations on UX findings and design options, allowing results to be easily understood and leveraged for future initiatives.
- Communicated design ideas via journey maps, user flows, wireframes, and prototypes, ensuring all designs were approved by legal for implementation.
Sr. Digital Experience Designer
Transamerica Financial Services – Denver, Colorado
2/2021-9/2022
Revamped the design for the retirement app that brings in an estimated $46 million in revenue.
- Collaborated with diverse stakeholders at all levels to achieve 85% of the business goals upon release.
- Developed team communications and key resources from scratch and built a 3-person team within 12 months.
- Supported the execution of the digital product roadmap by providing UX research on key features.
- Helped launch UX weekly book club to keep up with current tech trends and presented on how to leverage them.
- Lowered operations costs by reducing call center calls by 30% by building online options.
UI/UX Designer
DaVita Kidney Care – Denver, Colorado
2/2020 -2/2021
Designed a pharmaceutical app for the $16.9 billion international medical company.
- Communicated with key stakeholders to approve 75% of the UX design to be launched within 18 months.
- Collaborated with Sr. product manager on project requirements and provided wireframes, user flows and high-res mockups for legal, 100% approved.
Senior UX/UI Designer
Power TakeOff – Denver, Colorado
3/2019 –2/2020
Oversaw UX design for an energy advising software company.
- Converted 90% of stakeholders’ abstract ideas into requirements.
- Conducted from ground zero to 100% complete, UX research for user personas and workflows.
- Utilized UX strategist to increase advisors’ performance and accuracy by 20% with real-time reporting.
- Designed the UI and established standard design principles with branding in mind.
- Troubleshoot with offshore developers and QA Team.
Digital Analyst/UX Designer
Summit Materials Inc. – Denver, Colorado
11/2017 –12/2018
Designed a new cloud-based digital platform for a $3.65B acquisition firm.
- Led design strategy for the company’s 1st digital platform to monitor productivity across 18 acquisitions.
- Collaborated with senior leadership to translate 75% of business goals to digital requirements.
- Analyzed existing systems and recommended enhancements to solve business needs.
Product Designer
Fixters.com. – Greenwood Village, Colorado
11/2017 –12/2018
Designed renovation app, partnered with Home Advisor and Home Depot..
- Researched personas and mapped out user flows for 1st MVP release.
- Conducted interviews and user testing.
- Implemented UX findings with the UI design.
Developer & Ballottrax App Manager
i3logix Software – Denver, Colorado
2/2015 –2/2016
Supported the first Mail Ballot Locator and Notification System for the U.S. government.
- Managed onboarding and training for government clients.
- Served as liaison between the marketing director and the development team.
Digital Media Producer
The Denver Post – Denver, Colorado
2/2010 –2/2015
Managed breaking news online for 2-3 million views per day.
- Created new digital products, including apps, blogs, and media presentations.
Education
Certification in Mastering Design Thinking
MIT – Massachusetts Institute of Technology, Boston, MD
Focus – The latest on the design and usability engineering processes with business management in mind.
Graduate Studies in Digital Strategy And UX Design
The University of Colorado – Boulder, Colorado- 2010
Focus- digital strategy, UX/UI design, and development. Program partners and faulty included management from Google, Apple, Crispin Porter + Bogusky, and IDEO.
Bachelor of Arts: Political Science
The University of Colorado – Boulder, Colorado
Focus – Studied documentary filmmaking and online media production with a focus.