About Me

I believe great technology starts with understanding people.

For more than 12 years, I’ve helped organizations solve complex problems by bringing together user research, experience strategy, service design, and product design. My work spans financial services, disaster resilience, infrastructure, healthcare, and public-sector programs, environments where success depends on designing systems that people can trust, not just interfaces they can use.

Today, much of my work centers on AI transformation and human impact. As organizations rapidly adopt AI, I’m interested in a different question than “What can AI automate?” I ask, “How can AI help people make better decisions, reduce complexity, and improve real-world outcomes?”

Whether I’m improving disaster response for a Fortune 100 retailer, helping government agencies make life-critical benefits information easier to understand, or designing enterprise platforms that support thousands of users, my goal remains the same: create experiences that help people do their best work.

In Fall 2023, I completed MIT’s Mastering Design Thinking program, drawn to its focus on engineering, business strategy, and solving meaningful problems. That experience reinforced my belief that the best design isn’t about creating more screens—it’s about helping organizations make better decisions through research, systems thinking, and collaboration.

Before transitioning into UX and product strategy, I began my career as a journalist. I was part of The Denver Post team whose coverage of the Aurora theater shooting contributed to the newspaper receiving the 2013 Pulitzer Prize for Breaking News. Journalism taught me to ask better questions, uncover patterns, and tell stories grounded in evidence—skills that continue to shape my approach to research and design today.

Outside of work, you’ll usually find me exploring Colorado’s mountains, traveling, experimenting with new AI tools, or planning my next adventure. I grew up competing in rodeo and still enjoy watching barrel racing. Curiosity has always been a constant in my life, whether I’m learning a new technology, exploring another country, or understanding how people navigate complex systems.

At the end of the day, I’m driven by one idea:

Technology should make people more capable—not more complicated.