Note: All project details shown here have been adapted to honor NDA requirements. Sensitive information has been removed or reimagined while preserving the essence of the design challenge.
Overview
As the senior Product Designer contracted through Experis, I support Walmart’s Disaster Recovery Team (DRT) in modernizing how the company prepares for hurricanes, wildfires, and large-scale power disruptions. The project spans workflow mapping, enterprise UX, data visualization, and AI-powered decision support.
My role is to translate complex, high-stakes operations into clear tools that help teams make faster, safer, and more informed decisions during a crisis.
The Challenge
Key facts:
- Hurricanes cause an average of $22.8 billion to commercial businesses annually, according to a 2025 report NOAA.
- The 15 minutes of a disaster set the precedent of possible recovery for businesses.
- Tracking, orchestrating, and communicating are the key challenges in managing a disaster and capturing cost.
UX Research – Pain Points:
Like many disaster recovery systems for large organizations like Target, Amazon, and Kroger, a disaster recovery team has to manage thousands of stores, distribution centers, generators, vendors, and logistics partners during extreme weather events. Most workflows relied on:
Fragmented systems
Manual data gathering
Delayed access to resource availability
Complex, cross-team decision chains
Critical information hidden in spreadsheets, emails, and legacy platforms
Teams needed a unified, intuitive interface that provided clarity in moments where time, accuracy, and coordination matter most.
My Core Focus Areas:
- UX research and interviews of every noted persona
Translate systems mapping of end-to-end crisis workflows to userflows
- Designing geomapping for telematics data
Collaboration with engineering, data teams, and operations
Integrating the corporate design systems
AI-assisted ideation, flow optimization, and scenario modeling
Rapid prototyping for early validation
Solution
Automation isn’t about replacing people—it’s about removing the chaos so teams can focus on judgment, coordination, and safety.
AI handles:
- Tracking
- Pattern recognition
- Data interpretation
- Recommendations
Humans handle:
- Tradeoffs
- Prioritization
- On-the-ground decisions
- Community impact
MVP Dashboard: Below is a wireframe and design of the dashboard for the Disaster Recovery Agents. The platform is responsive with the main display for desktop.
One Tracking Feature: AI-Automated Telematics for Trailer & Generator
I designed an AI-automated telematics feature that gives disaster-response teams real-time visibility into trailers, generators, and haulers. The system intelligently recommends tasks, predicts delays, and triggers proactive alerts, which turn a chaotic, manual process into a streamlined, AI-supported workflow.
Impact:
Fewer coordination bottlenecks
Faster generator assignments
Predictable delivery timelines
Reduced operational chaos during high-stakes events
