Product Designer

Goal: To free up the UX Director’s time and take over his design project of the company’s first pharmaceutical ordering app. I needed to work independently with accountability. The budget was $2M to service over 200,000 patients.

Challenge: There were 3 types of end-users for the app. Diverse personas, information architecture, and user flows were needed. Also, Davita® has a large network of approving departments. Stakeholders have some to no digital experience.

Approach: I studied and learned DaVita’s design system. It was extensive and my methodology needed to match. 

For UX research, I started by listening to end-users and stakeholders to be able to capture detailed requirements. Communication skills were highly needed to keep within the scope and timeframe of the project roadmap.

What I did with my team:

• Interviewed potential users and researched nurse-to-pharmaceutical workflows.
• Created personas and user flows
• Collaborated with co-departments on end-user requirements and functional specifications
• Creates sitemaps, journey maps, wireframes, prototypes, and visual designs
• Presented in design reviews to maintain consistency across multiple applications
• Works with the QA team for defect resolution
• Strategizing the roadmap with product owners including planning, estimation, documentation, and status reporting

Designed 3 different navigations which reflected tailored information architecture

Patient data drove the Work App design
A large amount of data that was searchable and displayed on one screen was key