Résumé

BillGO, Fort Collins, CO 06/2024 – 12/2024
Lead Product Designer

• Led the design team for the Bill Pay app, serving 32M users and 170K billers, in partnership with Capital One and FIS.
• Defined best-in-class user interfaces for technically complex systems, enhancing end-user trust.
• Optimized design handoff processes to development teams, ensuring high-quality final products.
• Leveraged qualitative and quantitative data to inform strategic design decisions.
• Established scalable design system guidelines to support both BillGO-branded and white-label implementations.
• Facilitated leadership workshops, defining the team’s role in product design strategy.

Freelance, Denver, CO 10/2023 – 06/2024
UX/UI Design Senior Consultant

• Provided strategic UX consulting to enterprise clients, enhancing platform usability.
• Facilitated workshops with executive leadership, defining product vision and team strategies.
• Delivered user flows, wireframes, and prototypes to support digital transformation initiatives.

KeyBank, Denver, CO 09/2022 – 09/2023
Lead UX/CX Designer

• Led a team of four in design innovation for a $171B enterprise banking platform.
• Conducted workshops with leadership, defining the B2B product vision and company-wide North Star.
• Developed and implemented KeyBank’s first design system, streamlining workflows and branding.
• Secured leadership buy-in for 75% of proposed UX enhancements, driving product transformation.
• Created journey maps, user flows, and prototypes, ensuring legal compliance for implementation.
• Partnered with the marketing team to align branding across user experiences.
• Mentored junior designers, fostering a collaborative and research-driven UX culture.

Transamerica Financial Services, Denver, CO 02/2021 – 09/2022
Senior Digital Experience Designer

• Redesigned the retirement app, generating an estimated $46M in revenue.
• Reduced call center volume by 30% by implementing self-service digital options.
• Led UX research efforts, achieving 85% of business objectives post-release.
• Established team communication frameworks and processes, building a high-performing UX team within 12 months.
• Provided key UX research insights, supporting digital product roadmap execution.

DaVita Kidney Care, Denver, CO 02/2020 – 02/2021
UI/UX Designer

• Designed a pharmaceutical app for a $16.9B international healthcare company.
• Secured 75% stakeholder approval for UX designs, leading to a successful 18-month launch timeline.
• Delivered wireframes, user flows, and high-resolution prototypes, ensuring legal compliance.

Power TakeOff, Denver, CO 03/2019 – 02/2020
Senior UX/UI Designer

• Led UX design for an energy advising platform, increasing advisor performance by 20% percent.
• Conducted end-to-end UX research, defining user personas and workflows.
• Translated 90% of stakeholder requests into actionable design solutions.
• Developed UI designs aligned with branding standards.
• Collaborated with offshore developers and QA teams to troubleshoot design implementation.

Summit Materials Inc., Denver, CO 11/2017 – 12/2018
Digital Analyst/UX Designer

• Designed the company’s first cloud-based platform to track productivity across 18 acquisitions.
• Led UX strategy for a $3.65B acquisition firm, aligning 75% of business goals with digital transformation efforts.
• Conducted system analysis and recommended design enhancements to improve business performance.

Fixters.com, Greenwood Village, CO 08/2016 – 02/2017
Product Designer

• Developed an MVP home renovation app in partnership with HomeAdvisor & Home Depot.
• Conducted user research, interviews, and testing to refine design decisions.
• Created persona-based user flows, optimizing app usability.

i3logix Software, Denver, CO 02/2015 – 02/2016
Front-End Developer & App Manager

• Developed the Mail Ballot Locator & Notification System for the U.S. government.
• Managed onboarding and training for government clients.
• Acted as a liaison between marketing and development teams, ensuring smooth project execution.