Experience
BillGO, Fort Collins, CO (6/2024 – Present)
Lead Product Designer – Contract
Leading the design team for the Bill Pay Service fintech product.
- Evaluate the latest design for Bill Pay app with a network of 170k billers with 32M consumers with the BillGO Exchange network. Partnerships with Capital One and FIS.
- Collaborate with product owners, development, and designers to create solutions from the earliest stages of inception to launch.
- Define best-in-class user interfaces for technically complex systems, helping to build end-user trust.
- Continually optimize the handoff to our development partners ensuring the highest quality end-product.
- Use qualitative and quantitative data to inform design decisions.
- Define best practices and guidance in our evolving design system that needs to scale and support both BillGO-branded and white-label implementations. Facilitated workshops with leadership to define the team’s role or product design.
Self-Employed, Denver, CO (10/2023 -6/2024)
UX/UI Design Senior Consultant
Guided clients through the process of enhancing user experiences across digital platforms.
- Facilitated workshops with leadership to define the team’s role or product design.
- Acted as a trusted advisor to clients, offering strategic guidance on UX design best practices, design thinking methodologies, and digital transformation initiatives.
- Developed comprehensive UX design recommendations, including wireframes, prototypes, and user flows, aligned with business goals and user needs.
KeyBank, Denver, CO (9/2022 – 9/2023)
Lead UX/CX Designer
Led a team of four in the design innovation for the $171 billion commercial payment onboarding application.
- Facilitated workshops with leadership to define the ‘north star’ for the company and our products, including retail post-purchase with bank products.
- Collaborated with stakeholders on product strategy, UX, and design, securing buy-in from leadership to implement over 75% of suggested features.
- Established the new design team’s work process, communication and 1st design system.
- Conducted compelling presentations on UX findings and design options, allowing results to be easily understood and leveraged for future initiatives.
- Communicated design ideas via journey maps for B2B and B2B2C, user flows, wireframes, and prototypes, ensuring all designs were approved by legal for implementation.
- Collaborated with the marketing team to align branding through the experience.
- Mentored junior designers on UX methodology, design practices and team building.
Transamerica Financial Services, Denver, CO (2/2021 – 9/2022)
Senior Digital Experience Designer
Revamped the design for the retirement app that brings in an estimated $46 million in revenue.
- Collaborated with diverse stakeholders at all levels to achieve 85% of the business goals upon release.
- Developed team communications and key resources from scratch and built a team within 12 months.
- Supported the execution of the digital product roadmap by providing UX research on key features.
- Apart of the UX weekly discussions to keep up with current trends and presented on how to leverage them.
- Lowered operations costs by reducing call center calls by 30% by building online options.
DaVita Kidney Care, Denver, CO (2/2020 – 2/2021)
UI/UX Designer
Designed a pharmaceutical app for the $16.9 billion international medical company.
- Communicated with key stakeholders to approve 75% of the UX design to be launched within 18 months.
- Collaborated with Sr. product manager on project requirements and provided wireframes, user flows and high-res mockups for legal, 100% approved.
Power TakeOff, Denver, CO (3/2019 – 2/2020)
Senior UX/UI Designer
Oversaw UX design for an energy advising software company.
- Converted 90% of stakeholders’ abstract ideas into requirements.
- Conducted from ground zero to 100% complete UX research for user personas and workflows.
- Utilized UX strategist to increase advisors’ performance and accuracy by 20% with real-time reporting.
- Designed the UI and established standard design principles with branding in mind.
- Troubleshoot with offshore developers and QA Team.
Summit Materials Inc., Denver, CO (11/2017 – 12/2018)
Digital Analyst/UX Designer
Designed a new cloud-based digital platform for a $3.65B acquisition firm.
- Led design strategy for the company’s 1st digital platform to monitor productivity across 18 acquisitions.
- Collaborated with senior leadership to translate 75% of business goals to digital requirements.
- Analyzed existing systems and recommended enhancements to solve business needs.
Fixters.com, Greenwood Village, CO (8/2016 – 2/2017)
Product Designer
Designed renovation app, partnered with Home Advisor and Home Depot.
- Researched personas and mapped out user flows for 1st MVP release.
- Conducted interviews and user testing.
- Implemented UX findings with the UI design.
i3logix Software, Denver, CO 2/2015 – 2/2016
Front-End Developer & App Manager
Supported the first Mail Ballot Locator and Notification System for the U.S. government.
- Managed onboarding and training for government clients.
- Served as liaison between the marketing director and the development team.
EDUCATION
Management Executive Certification Program, Mastering Design Thinking
MIT – Massachusetts Institute of Technology, Boston, MD
February 2024
Focus – The latest on the design and usability engineering processes with business management in mind.
Certification in Design Thinking Workshop Facilitation -In progress (June 2024)
AJ&Smart, Berlin, Germany
In progress – October 2024
Focus – Design and run any workshop for any problem for any team.
Graduate Studies in Digital Strategy and Design
The University of Colorado, Boulder, CO
August 2010
Focus- Digital Strategy, UX/UI design, and Development. Program partners and faculty included management from Google, Apple, Crispin Porter + Bogusky, and IDEO.
The University of Colorado, Boulder, CO
Bachelor of Arts (BA), Political Science
AWARD
2023 Bronze Award for 401k App Redesign – Transamerica
Aegon Parent Company Award