Résumé

BillGO, Fort Collins, CO 06/2024 – 12/2024
Lead Product Designer

• Led the design of a consumer-facing bill pay platform, serving 32M+ users and 170K billers in collaboration with Capital One.
• Defined and implemented scalable design system guidelines, ensuring consistency across branded and white-label solutions.
• Conducted A/B testing to validate design decisions and optimize user experience based on data-driven insights.
• Partnered with engineering teams in an agile environment, ensuring smooth design-to-development handoff.
• Championed qualitative and quantitative data to define design success metrics, driving continuous improvements.
• Facilitated leadership workshops, defining the team’s role in product design strategy.

Freelance, Denver, CO 10/2023 – 06/2024
UX/UI Design Senior Consultant

• Provided strategic UX consulting to enterprise clients, enhancing platform usability.
• Facilitated workshops with executive leadership, defining product vision and team strategies.

KeyBank, Denver, CO 09/2022 – 09/2023
CX/UX Design Lead

• Spearheaded UX strategy for enterprise-level digital banking products, enhancing usability for B2B and consumer segments.
• Conducted workshops with leadership, defining the B2B product vision and company-wide North Star.
• Developed and implemented the first design system for the payment system, streamlining design workflows and ensuring consistent branding across platforms.
• Designed information architecture, wireframes, user flows, and prototypes, ensuring legal compliance and feasibility by the engineering teams.
• Mentored junior designers, fostering a collaborative and research-driven UX culture.

Transamerica Financial Services, Denver, CO 02/2021 – 09/2022
Senior Digital Experience Designer

• Redesigned the retirement app, increasing engagement and generating an estimated $46M in revenue.
• Improved self-service capabilities with the app, reducing call center volume by 30%.
• Utilized qualitative and quantitative research to assess design impact, driving data-informed UX improvements.
• Established team communication frameworks and processes, building a high-performing UX team within 12 months.

DaVita Kidney Care, Denver, CO 02/2020 – 02/2021
UX/UI Designer (Contract)

• Designed an enterprise pharmaceutical application, improving patient engagement and compliance.
• Secured 75% stakeholder approval for UX designs, leading to a successful 18-month launch timeline.
• Partnered with engineering to ensure legal compliance and accessibility in UX implementations.

Power TakeOff, Denver, CO 03/2019 – 02/2020
Senior UX/UI Designer 

• Led UX design for an energy advising platform, increasing advisor performance by 20% percent.
• Conducted end-to-end UX research, defining user personas and workflows.
• Collaborated with offshore developers and QA teams to troubleshoot design implementation.

Summit Materials Inc., Denver, CO 11/2017 – 12/2018
Digital Analyst/UX Designer (Contract)

• Designed the company’s first cloud-based enterprise platform to track productivity across 18 acquisitions.
• Led UX strategy for a $3.65B acquisition firm, aligning 75% of business goals with digital transformation efforts.
• Conducted system analysis and recommended design enhancements to improve business performance.
• Designed Angular-based platforms, optimizing usability and efficiency.

Fixters.com, Greenwood Village, CO 08/2016 – 02/2017
Product Designer

• Developed an MVP home renovation app in partnership with HomeAdvisor & Home Depot.
• Conducted user research, interviews, and testing to refine design decisions.
• Created persona-based user flows, optimizing app usability.

i3logix Software, Denver, CO 02/2015 – 02/2016
Front-End Developer & App Manager

• Managed onboarding for the Mail Ballot Locator & Notification System for the 2016 election
• Acted as marketing and engineering teams’ liaison, ensuring smooth project execution.
• Coded marketing website using HTML, CSS, Javascript, and PHP.

The Denver Post, Denver, CO 06/2010 – 02/2015
Digital News Producer

• Managed breaking news across the online platform, social media channels, and apps.
• Part of the news team that won the 2013 Pulitzer Prize Award for the Aurora Theater Shooting.